NATS Common Errors

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NATS 5
Members Section
Members Management
Adding a Member
View Member Details
Restricted Values
OpenID Connect
Mod Auth OpenIDC
    Adtool
GET /adtool/admin
GET /adtool/adtools
GET /adtool/adtool
GET /adtool/adtool-rules
GET /adtool/adtool-rule
GET /adtool/categories
GET /adtool/field-options
GET /adtool/field-types
GET /adtool/groups
GET /adtool/search
GET /adtool/templates
GET /adtool/types
GET /adtool/type
POST /adtool/adtool
POST /adtool/adtool-rule
POST /adtool/category
POST /adtool/field
POST /adtool/field-option
POST /adtool/group
POST /adtool/import
POST /adtool/type
PATCH /adtool/adtool
PATCH /adtool/adtool-group
PATCH /adtool/adtool-rule
PATCH /adtool/category
PATCH /adtool/field
PATCH /adtool/field-option
PATCH /adtool/group
PATCH /adtool/move
PATCH /adtool/restore-adtool
PATCH /adtool/restore-category
PATCH /adtool/restore-field
PATCH /adtool/restore-field-option
PATCH /adtool/restore-type
PATCH /adtool/type
DELETE /adtool/adtool
DELETE /adtool/adtool-rule
DELETE /adtool/category
DELETE /adtool/field
DELETE /adtool/field-option
DELETE /adtool/group
DELETE /adtool/type
    Affiliate
DELETE /affiliate/account-rep
DELETE /affiliate/account-type
DELETE /affiliate/affiliate
DELETE /affiliate/doc
DELETE /affiliate/group
DELETE /affiliate/permissions
GET /affiliate/account-changes
GET /affiliate/account-types
GET /affiliate/admin-settings
GET /affiliate/campaigns
GET /affiliate/current
GET /affiliate/current-permissions
GET /affiliate/docs
GET /affiliate/doc
GET /affiliate/groups
GET /affiliate/group
GET /affiliate/hits
GET /affiliate/link-styles
GET /affiliate/loginids
GET /affiliate/loginlog
GET /affiliate/manual-payout
GET /affiliate/news-sections
GET /affiliate/notes
GET /affiliate/notices
GET /affiliate/override
GET /affiliate/payout
GET /affiliate/payment-periods
GET /affiliate/payvia-types
GET /affiliate/payvia-type
GET /affiliate/permissions
GET /affiliate/programcampaigns
GET /affiliate/referrer
GET /affiliate/referring-urls
GET /affiliate/reps
GET /affiliate/rest-methods
GET /affiliate/search
GET /affiliate/search-limited
GET /affiliate/settings
GET /affiliate/skins
GET /affiliate/soap-functions
GET /affiliate/status
PATCH /affiliate/adminsettings
PATCH /affiliate/account-change
PATCH /affiliate/account-type
PATCH /affiliate/account-type-permissions
PATCH /affiliate/admin-setting
PATCH /affiliate/affiliate-account-type
PATCH /affiliate/affiliate-group
PATCH /affiliate/allsettings
PATCH /affiliate/account-rep
PATCH /affiliate/avatar
PATCH /affiliate/customs
PATCH /affiliate/defaults
PATCH /affiliate/details
PATCH /affiliate/override
PATCH /affiliate/password
PATCH /affiliate/payment-period
PATCH /affiliate/payvia
PATCH /affiliate/payvia-info
PATCH /affiliate/permissions
PATCH /affiliate/referrer
PATCH /affiliate/reset-api
PATCH /affiliate/reset-rss
PATCH /affiliate/reset-tos
PATCH /affiliate/rest-permissions
PATCH /affiliate/restore
PATCH /affiliate/restore-account-type
PATCH /affiliate/settings
PATCH /affiliate/soap-permissions
PATCH /affiliate/status
POST /affiliate/account-type
POST /affiliate/add
POST /affiliate/doc
POST /affiliate/group
POST /affiliate/invoice
POST /affiliate/manual-sale
POST /affiliate/note
    Biller
GET /biller/available
GET /biller/partner-available
GET /biller/billerdata
GET /biller/cascades
GET /biller/cascades-available
GET /biller/cascade-count
GET /biller/cascade-history
GET /biller/cascade-rules
GET /biller/cascade-rule
GET /biller/cascade-step-count
GET /biller/cascade-steps
GET /biller/cascade-detail
GET /biller/cascade-list
GET /biller/count
GET /biller/detail
GET /biller/fees
GET /biller/partner-fees
GET /biller/last_poll
GET /biller/partner-last-poll
GET /biller/list
GET /biller/partner-detail
GET /biller/partner-list
GET /biller/partner-shortnames
GET /biller/process_types
GET /biller/partner-process-types
GET /biller/shortnames
GET /biller/transaction_types
GET /biller/partner-transaction-types
GET /biller/taxes
POST /biller/add
POST /biller/cascade
POST /biller/cascade-rule
POST /biller/cascade-step
POST /biller/partner
PATCH /biller/cascade
PATCH /biller/cascade-rule
PATCH /biller/cascade-step
PATCH /biller/cascade-steps-reorder
PATCH /biller/fee
PATCH /biller/partner-fee
PATCH /biller/restore
PATCH /biller/restore-cascade
PATCH /biller/restore-partner
PATCH /biller/setting
PATCH /biller/partner-setting
PATCH /biller/tax
DELETE /biller/biller
DELETE /biller/cascade
DELETE /biller/cascade-rule
DELETE /biller/cascade-step
DELETE /biller/fee
DELETE /biller/partner-fee
DELETE /biller/partner
DELETE /biller/tax
    Codes
GET /codes/affiliate-codes
GET /codes/decode
GET /codes/linkcodes
GET /codes/strack
    Config
DELETE /config/setting
GET /config/section
GET /config/sections
PATCH /config/affiliate_default
PATCH /config/section
    Include
DELETE /include/include
DELETE /include/step
GET /include/include
GET /include/includes
GET /include/templates
PATCH /include/include
PATCH /include/restore
PATCH /include/step
POST /include/include
POST /include/step
    Mailing
DELETE /mailing/mailing
DELETE /mailing/mailing-rule
DELETE /mailing/queue
GET /mailing/mailing
GET /mailing/mailings
GET /mailing/mailing-rules
GET /mailing/mailing-rule
GET /mailing/queue
GET /mailing/removelist
PATCH /mailing/mailing
PATCH /mailing/mailing-rule
PATCH /mailing/removelist
PATCH /mailing/removelist-queue
PATCH /mailing/resend-queue
PATCH /mailing/restore-queue
PATCH /mailing/send-mailing
PATCH /mailing/send-test-mailing
POST /mailing/mailing
POST /mailing/mailing-rule
POST /mailing/removelist
    Maintenance
DELETE /maintenance/log
DELETE /maintenance/cache
GET /maintenance/admin-actions
GET /maintenance/log
GET /maintenance/logs
GET /maintenance/nats
GET /maintenance/report
GET /maintenance/report-progress
GET /maintenance/reports
GET /maintenance/server
GET /maintenance/table
GET /maintenance/tables
GET /maintenance/table-clean-count
GET /maintenance/table-clean-progress
PATCH /maintenance/log
PATCH /maintenance/report
PATCH /maintenance/table
    Member
GET /member/available_flags
GET /member/encryptusername
GET /member/authstring
GET /member/details
GET /member/flags
GET /member/loginlog
GET /member/matching
GET /member/notes
GET /member/notices
GET /member/restricted-values
GET /member/search
GET /member/suggestedcanceloffers
GET /member/surfer-actions
PATCH /member/details
PATCH /member/expiration
PATCH /member/expiremanual
PATCH /member/resend-transaction-email
PATCH /member/resend-transaction-postback
PATCH /member/restricted-value
PATCH /member/forget
PATCH /member/lock
PATCH /member/unlock
POST /member/flag
POST /member/login
POST /member/note
POST /member/restricted-value
DELETE /member/flag
DELETE /member/restricted-value
    Message
DELETE /message/message
DELETE /message/permanent
GET /message/count
GET /message/messages
GET /message/view
PATCH /message/read
PATCH /message/unread
PATCH /message/undelete
POST /message/message
    News
DELETE /news/entry
DELETE /news/section
GET /news/entry
GET /news/news
GET /news/sections
PATCH /news/entry
POST /news/entry
POST /news/section
    Notification
DELETE /notification/notification
DELETE /notification/permanent
GET /notification/count
GET /notification/notifications
GET /notification/view
PATCH /notification/read
PATCH /notification/unread
PATCH /notification/undelete
    Option
GET /option/options
GET /option/rule
PATCH /option/rule
PATCH /option/text
POST /option/rule
    Payment
DELETE /payment/invoice
DELETE /payment/payout-period
DELETE /payment/payvia-field
DELETE /payment/payvia-field-mc
DELETE /payment/payvia-rule
GET /payment/dump-format
GET /payment/dump-formats
GET /payment/invoices
GET /payment/payments
GET /payment/payment-dumps
GET /payment/payment-dump
GET /payment/payment-search
GET /payment/payvia
GET /payment/payvias
GET /payment/payvia-fields
GET /payment/payvia-field-mcs
GET /payment/payout-period
GET /payment/payout-periods
GET /payment/payvia-rules
GET /payment/payvia-rule
GET /payment/payviarule
PATCH /payment/copy-dump-format
PATCH /payment/default-payout-period
PATCH /payment/dump-format
PATCH /payment/duplicate-payvia
PATCH /payment/invoice
PATCH /payment/payment
PATCH /payment/payment-paid
PATCH /payment/payment-store
PATCH /payment/payment-unstore
PATCH /payment/payments
PATCH /payment/payments-unstore
PATCH /payment/payout-period
PATCH /payment/payout-period-affiliates
PATCH /payment/payvia
PATCH /payment/payvia-field
PATCH /payment/payvia-fields-reorder
PATCH /payment/payvia-field-mc
PATCH /payment/payvia-field-mcs-reorder
PATCH /payment/payvia-rule
PATCH /payment/payviarule
PATCH /payment/restore-payout-period
PATCH /payment/restore-payvia-field
PATCH /payment/restore-payvia-field-mc
POST /payment/check-dump
POST /payment/dump-format
POST /payment/import-dump
POST /payment/invoice
POST /payment/payout-period
POST /payment/payvia
POST /payment/payvia-field
POST /payment/payvia-field-mc
POST /payment/payvia-rule
    Program
DELETE /program/program
DELETE /program/payout-change
DELETE /program/payout-change-tier
GET /program/additional-payout-change-targets
GET /program/affiliate-available
GET /program/detail
GET /program/list
GET /program/options
GET /program/payout-changes
GET /program/redirect-available
GET /program/sites
GET /program/tours
GET /program/types
PATCH /program/default_payout
PATCH /program/details
PATCH /program/disable_affiliate
PATCH /program/disable_tour
PATCH /program/enable_affiliate
PATCH /program/enable_site
PATCH /program/enable_tour
PATCH /program/move-payout-change
PATCH /program/payout-change
PATCH /program/payout-change-tier
POST /program/new
POST /program/payout-change
POST /program/payout-change-tier
    Report
GET /report/affiliate-ratios
GET /report/hits
GET /report/hit-totals
GET /report/profitloss
GET /report/profit-loss
GET /report/fields
GET /report/focus
GET /report/focuses
GET /report/groups
GET /report/perspective
GET /report/perspectives
GET /report/report
GET /report/subscription
GET /report/surfer
GET /report/surferaction
GET /report/transactionpayouts
GET /report/transactions
GET /report/transaction
GET /report/report-widget
GET /report/widgets
GET /report/widget
GET /report/widget-info
GET /report/views
POST /report/focus
POST /report/group
POST /report/perspective
PATCH /report/focus
PATCH /report/focus-enabled
PATCH /report/focus-default
PATCH /report/focuses-reorder
PATCH /report/perspective
PATCH /report/perspective-group
PATCH /report/report-widget
PATCH /report/widget
DELETE /report/focus
    Reward
DELETE /reward/category
DELETE /reward/purchase
DELETE /reward/point
DELETE /reward/reward
GET /reward/categories
GET /reward/points
GET /reward/purchases
GET /reward/rewards
PATCH /reward/move-point
PATCH /reward/point
PATCH /reward/reward
PATCH /reward/ship-purchase
PATCH /reward/unship-purchase
POST /reward/category
POST /reward/point
POST /reward/reward
    Service
GET /service/check-functions
GET /service/condition
GET /service/countries
GET /service/country
GET /service/datetime
GET /service/languages
GET /service/periods
GET /service/ping
GET /service/project
GET /service/rule-condition-data
GET /service/rule-info
GET /service/stats-breakdowns
GET /service/timezone
GET /service/timestamp
POST /service/sendemail
    Site
GET /site/base-templates
GET /site/billers
GET /site/cookies
GET /site/coupon
GET /site/coupons
GET /site/coupon-revisions
GET /site/email-settings
GET /site/groups
GET /site/option
GET /site/options
GET /site/options-available
GET /site/option-fields
GET /site/option-rules
GET /site/option-rule
GET /site/option-type
GET /site/option-types
GET /site/programs
GET /site/redirect
GET /site/redirects
GET /site/redirect-rules
GET /site/redirect-rule
GET /site/site-list
GET /site/site
GET /site/site-notices
GET /site/site-partner
GET /site/site-partners
GET /site/site-type
GET /site/sites
GET /site/template
GET /site/templates
GET /site/template-sections
GET /site/template-sites
GET /site/tour
GET /site/tours
GET /site/tour-emails
GET /site/tour-notices
POST /site/coupon
POST /site/group
POST /site/option
POST /site/option-rule
POST /site/redirect
POST /site/redirect-rule
POST /site/site-partner
POST /site/site-tour
POST /site/copy-template
POST /site/tour
PATCH /site/cookie
PATCH /site/coupon
PATCH /site/duplicate-option
PATCH /site/email-settings
PATCH /site/group
PATCH /site/move
PATCH /site/option
PATCH /site/option-rule
PATCH /site/redirect
PATCH /site/redirect-rule
PATCH /site/reset-coupon
PATCH /site/restore-group
PATCH /site/restore-option
PATCH /site/restore-redirect
PATCH /site/restore-site
PATCH /site/restore-site-partner
PATCH /site/restore-tour
PATCH /site/site
PATCH /site/site-partner
PATCH /site/template
PATCH /site/tour
DELETE /site/cookie
DELETE /site/group
DELETE /site/option
DELETE /site/option-rule
DELETE /site/site
DELETE /site/site-partner
DELETE /site/redirect
DELETE /site/redirect-rule
DELETE /site/template
DELETE /site/tour
DELETE /site/tour-field
    Skin
DELETE /skin/skin
DELETE /skin/template
GET /skin/colors
GET /skin/export
GET /skin/skins
GET /skin/sections
GET /skin/templates
GET /skin/template
PATCH /skin/colors
PATCH /skin/flush
PATCH /skin/skin
PATCH /skin/template
POST /skin/copy-template
POST /skin/import
POST /skin/skin
POST /skin/template
NATS 4
Members Admin
The Members Admin
View Member Details
Add Member
MySQL Auth
Mod Authn DB
Multisite Access
Member Logging
Member Password Retrieval
OpenID Connect
Mod Auth OpenIDC
ID Numbers
Troubleshooting
Common Errors
Email_Issues
Fix Graphs
Expired License
Zend License
Zip Files in Internet Explorer
NATS 3
Troubleshooting
Common Errors
Email_Issues
Auto Login
Emptying Forms
AutoLogin Cookie
CAPTCHA
Changing Licenses
Expired License
Zend License

The following list describes common errors.


What do my notifications mean?

Subject: Invalid site: 123
Body: Error creating identifier for an invalid site
siteid: 123
loginid: 9

<b>REQUEST Variables:</b>
PHPSESSID = 0f24688ac6422443411cbf413717b1a7e
nats = affiliate.1.123.0.0.4322.0.0.0

Reason: There was a site within a natscode link that could not be found in your install. The site ID that was used in your link was xxx. The surfer was redirected to another site that NATS fought to be valid. This may happen if an affiliate uses an unencoded linkcode and changes the siteID or the code is corrupted in some other manner.

How to Resolve: Check your links for the improper information. Have all your affiliates check the linkcodes on their pages too. The notification provides a LoginId which is the affiliate ID for this linkcode. Keep in mind this may have been altered also!

Biller Script

There was an attempt to hit a biller script (NETBILLING) on Jul 1, 2013 07:22:29 pm
The users IP: 186.72.8.189
The script that was accessed: process_netbilling.php

Reason: This notification is to just let you know that an invalid IP is hitting the script. The process scripts for billers are IP restricted to the IP addresses that are given to us by the biller. In this case, the IP listed is not in our list of allowed clearcard IP addresses.

How to Resolve: If it’s happening over and over, you may want to investigate the IP address.


Templating

Seeing an unexpected join page template

Reason: If you are editing your join page templates and are sent to a template for a different join page, it is most likely that your browser has the other template Cached.

How to Resolve: Go to your browser settings and clear your cookies. We suggest testing templates by going to the join page directly from a linkcode: <domain>/nats=natscode/join. This will use the correct join template for the site in that linkcode. You can also add &tpl=templatename to the end of the signup URL to force a specific template.


Join Page Denial

If you get a denial page every time you visit a pre-join page, the page or its cascade is probably geo-targeted to prevent users from your country from signing up. Please see the Geo-Targeting Cascades article for more details.

Cascade Fail

If you get a denial page every time you visit a pre-join page or a particular step in a cascade, the page or its cascade is probably geo-targeted to prevent users from your country from signing up. Please see the Geo-Targeting Cascades article for more details.

Membership Not Available

"Sorry, but this Membership is not available for the chosen Payment Type."

This error occurs when that pricing option is not set up properly with the biller or the current cascade has no billers. Make sure the site's biller codes are correct and the current cascade has at least one biller in every cascade this site uses.

Empty Payment Type Field

The payment type field goes missing if you don't have any cascades selected.

NATS3

Go to Sites Admin, click the Edit Cascades icon, mark one or more cascade checkboxes, and save.

NATS4

Go to NATS4 Billers Admin, click on the purple 'rules' arrows for the cascade that should be used, and make sure there is a rule that will be valid with the details you are using. In many cases this will either be 'ALL' for all fields, or specific to the tour you are testing, and 'ALL' for the remaining fields.

File Upload Issues

If you are having problems with adtool file uploads (content zips, banner files, thumbnails) you may need to update your php settings. These default php settings will limit the size of files you can upload, and will need to be modified to allow the files you are using.

post_max_size => 8M => 8M
upload_max_filesize => 2M => 2M

If you are uploading 10M files, both of these values should be > 10M. Additional settings that could cause problems are

file_uploads -- must be enabled.
max_input_time
max_execution_time  --must be long enough to allow the files to be uploaded and processed.
memory_limit -- must be ATLEAST as large as your post_max_size and upload_max_filesize settings.  This affects all of php, and may need to be set higher than the others for other reasons.