Retention Report

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list_xsells rebuild_form rebuild_link rebuild_query reward_points tooltip Common Parameters assign assign_prefix count data_only display_on_assign start tpl NATS Configuration Admin The Configuration Admin Log Admin Activity IP Address Filtering MEMBER_EXPIRE_PAD SKIP COUNTRIES Fraud Configuration Email Configuration Affiliate Signup Email Affiliate Postback Affiliate Postback NEW Affiliate Analytics Throttling NATS4 Terms of Service feature GeoIP2 SOAP API API API Best Practices WSDL Cache Add Affiliate Add Member Note Admin Get Adtools Adtool Categories Adtool Types Affiliate Get Campaigns Bulk Import Adtools Caching Decode Natscode Expire Manual Member Get Affiliate Campaigns Get Affiliate Hit Data Get Affiliate Loginids Get Affiliate Nats Codes Get Affiliate Payout Get Affiliate Program Campaign List Get_Affiliate_Program_Campaign_List Get Member Details Get Member Instant Upgrade String Get Member Package Upgrade String Get Member Token Rebuy String Get Member Upsell String Get Payment Data Get Payvia Rule Get Profit Loss Report Ping Record Member Login Search Affiliate Info Search Member Info Send Email API Function Set Affiliate Admin Settings Set Affiliate Customs Set Affiliate Defaults Set Affiliate Information Set Affiliate Settings Set Member Details Set Payment Status Set Payvia Rule REST API API Overview API Best Practices REST API PATH UPDATES Adtools GET /adtools/admin GET /adtools/categories GET /adtools/types POST /adtools/importdump Affiliate GET /affiliate/campaigns GET /affiliate/hitdata GET /affiliate/payout GET /affiliate/searchinfo POST /affiliate/addaffiliate POST /affiliate/invoice PATCH /affiliate/setadminsettings PATCH /affiliate/setcustoms PATCH /affiliate/setdefaults PATCH /affiliate/setinformation PATCH /affiliate/setpayviainfo PATCH /affiliate/setsettings PATCH /affiliate/status Member GET /member/authstring GET /member/details GET /member/searchinfo GET /suggestedcanceloffers PATCH /member/setdetails PATCH /member/setexpiration POST /member/addnote POST /member/recordlogin PUT /member/expiremanual PATCH /member/forget Option GET /option/options GET /option/rule PATCH /option/rule PATCH/option/text POST /option/rule Payments GET /payments/getpayments GET /payviarule PATCH /payments/setstatus PATCH /payviarule Report GET /profitlossreport Get /transactionpayouts GET /report/transaction Service GET /service/decodenatscode GET /service/ping POST /service/sendemail Misc. 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The Retention Report provides a detailed overview of how many of your site's members have undergone rebills for a particular join option. This allows you to see which join option for your site is most successful at keeping memberships active and recurring, and for how long.

To view your Retention Report, go to the Reporting Admin. In the reporting admin, select "Retention" from the View Report drop-down menu and click Change Report.

The Retention Report contains a search box, a Retention Report graph, and a Retention table. The search box allows you to narrow down your results by using various parameters, including parameters from Date Range, Affiliate, Site/Option, and Tracking.

The Retention Report's graph displays the percentage of members rebilling for each join option, as well as how many times they have undergone rebills through a particular join option.

The Retention Report table displays a breakdown of member rebills based on your available join options. It also provides various details and statistics, including:

• ID - The join option ID number of the specified join option.
• Join Option - The specified name of the join option used. Contains the site name in parentheses.
• Joins - Displays how many members joined the site by using that join option.
• Still Active - Displays how many of those registered members are still active in your site.
• Still Eligible - How many members are still on a trial membership eligible for converting to a full membership.
• Conversions - How many members have converted from a trial to a full membership.
• 1st/2nd/x Rebill - Displays how many rebills have been processed through this join option. This lists how many members went through their first rebill, their second rebill, third rebill, etc.
• Total Rebills - Displays how many total members rebilled their membership through a particular join option.
• Average Rebills - Displays average as Total Rebills over Total Joins.

Some figures in this report table will appear as hyperlinks. Clicking on a statistic will take you to a detailed report about each statistic. You can also sort each column in this table by clicking the column title (i.e., Join Option). This will sort the table by that column in descending values.