Difference between revisions of "NATS Common Errors"
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=== NATS4 === | === NATS4 === | ||
Go to [[NATS4 Billers Admin]], click on the purple 'rules' arrows for the cascade that should be used, and make sure there is a rule that will be valid with the details you are using. In many cases this will either be 'ALL' for all fields, or specific to the tour you are testing, and 'ALL' for the remaining fields. | Go to [[NATS4 Billers Admin]], click on the purple 'rules' arrows for the cascade that should be used, and make sure there is a rule that will be valid with the details you are using. In many cases this will either be 'ALL' for all fields, or specific to the tour you are testing, and 'ALL' for the remaining fields. | ||
| + | |||
| + | ===File Upload Issues=== | ||
| + | If you are having problems with adtool file uploads (content zips, banner files, thumbnails) you may need to update your php settings. These default php settings will limit the size of files you can upload, and will need to be modified to allow the files you are using. | ||
| + | <pre> | ||
| + | post_max_size => 8M => 8M | ||
| + | upload_max_filesize => 2M => 2M | ||
| + | </pre> | ||
| + | If you are uploading 10M files, both of these values should be > 10M. | ||
| + | Additional settings that could cause problems are | ||
| + | <pre> | ||
| + | file_uploads -- must be enabled. | ||
| + | max_input_time | ||
| + | max_execution_time --must be long enough to allow the files to be uploaded and processed. | ||
| + | memory_limit -- must be ATLEAST as large as your post_max_size and upload_max_filesize settings. This affects all of php, and may need to be set higher than the others for other reasons. | ||
| + | </pre> | ||
Revision as of 17:19, 29 September 2009
NATS 3
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The following list describes common errors.
Join Page Denial
If you get a denial page every time you visit a pre-join page, the page or its cascade is probably geo-targeted to prevent users from your country from signing up. Please see the Geo-Targeting Cascades article for more details.
Cascade Fail
If you get a denial page every time you visit a pre-join page or a particular step in a cascade, the page or its cascade is probably geo-targeted to prevent users from your country from signing up. Please see the Geo-Targeting Cascades article for more details.
Membership Not Available
"Sorry, but this Membership is not available for the chosen Payment Type."
This error occurs when that pricing option is not set up properly with the biller or the current cascade has no billers. Make sure the site's biller codes are correct and the current cascade has at least one biller in every cascade this site uses.
Empty Payment Type Field
The payment type field goes missing if you don't have any cascades selected.
NATS3
Go to Sites Admin, click the Edit Cascades icon, mark one or more cascade checkboxes, and save.
NATS4
Go to NATS4 Billers Admin, click on the purple 'rules' arrows for the cascade that should be used, and make sure there is a rule that will be valid with the details you are using. In many cases this will either be 'ALL' for all fields, or specific to the tour you are testing, and 'ALL' for the remaining fields.
File Upload Issues
If you are having problems with adtool file uploads (content zips, banner files, thumbnails) you may need to update your php settings. These default php settings will limit the size of files you can upload, and will need to be modified to allow the files you are using.
post_max_size => 8M => 8M upload_max_filesize => 2M => 2M
If you are uploading 10M files, both of these values should be > 10M. Additional settings that could cause problems are
file_uploads -- must be enabled. max_input_time max_execution_time --must be long enough to allow the files to be uploaded and processed. memory_limit -- must be ATLEAST as large as your post_max_size and upload_max_filesize settings. This affects all of php, and may need to be set higher than the others for other reasons.
