NATS4 Members Admin
The NATS4 Members Admin is a feature that allows you to search for a specific member, manage your members, edit their information and permissions, and look up information and histories of their subscriptions and actions.
The Member Search section allows you to find specific members by using parameters such as Member ID, username, e-mail, address, name, country, etc. Using the search function lets you narrow down your member list through specific factors. Once you have executed your search, the Members list will show basic information about each matching member. This information includes:
- Member ID - the ID number that NATS automatically assigns to a new member
- Username/Password - the member's username will be displayed in the top row, and their password in the bottom row
- Name/E-Mail - the member's real name will be displayed in the top row, and their e-mail in the bottom row
- Site/Tour - this displays which site and affiliate tour the user registered through
- Program/Affiliate - this displays which program and affiliate the member is associate with through NATS
- Joined/Expired - this displays the member's join date in the top row, with when their membership is set to expire on the bottom row.
To the right of each member are several action icons:
- View Member Details shows the member's details, including the member's referring affiliate and subscriptions
- Edit Member Details lets you change the member's recorded personal details, including their password and account status
- Delete Member lets you delete a member. This option isn't always available; for more information, please see the Deleting Members section below
Member Listings
Your Members Admin lists more members than sales because it tracks surfers that tried to join and failed. To only see signed-up members, set the transaction type to Initial.
Deleting Members
You can only delete members not associated with a biller. Usually, members without a biller were manually added. The Delete Member icon only appears for members you can delete.
Expiring Members
NATS will only set a member to [[ct#Expire|expires] when a biller tells it to do so. Members that show up as Expired or Canceled in a biller, but not in NATS, indicate that the biller didn't successfully tell NATS that the membership expired or was canceled. If this happens, make sure your polls are working correctly and double check your biller's account information.
As soon as the biller expires a member, NATS will automatically cancel that member's access. Even for a non-recurring membership, NATS won't show a member's expiration date -- it will wait for the biller to say a member is expired.
If you need help, please put a ticket in our system and one of our techs will help you.
Trial Members
To add a trial member in the Members Admin, click the Add Member tab at the top. In the form, add the member's username and password, select the site from the drop-down menu, input their expire date, and check the Trial box. When you have filled in the necessary information, click Add Member. If you clicked the Trial box, the Member will be added as a trial member, which limits their access to the trial area if applicable.
In the members table, the column named trial will display 0 for full members and 1 for trial members.
Logging Member Access
The Member Logging article describes keeping a log of member logins.
