Difference between revisions of "NATS4 MEMBER EXPIRE PAD"
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MEMBER_EXPIRE_PAD, implemented in [[NATS]] 3.1, provides the ability to prevent [[Ct#Member|member]] accounts from expiring until several days after their payment was due. This is useful as it allows for delays in processing transactions from the [[Ct#Biller|biller]]. This does not delay the actual payment due date, and it does not give the member extra access if the processor reports an explicit cancel or expire. This feature simply gives the member extra days in case we have not heard from the processor at all. | MEMBER_EXPIRE_PAD, implemented in [[NATS]] 3.1, provides the ability to prevent [[Ct#Member|member]] accounts from expiring until several days after their payment was due. This is useful as it allows for delays in processing transactions from the [[Ct#Biller|biller]]. This does not delay the actual payment due date, and it does not give the member extra access if the processor reports an explicit cancel or expire. This feature simply gives the member extra days in case we have not heard from the processor at all. | ||
| − | By default, [[NATS]] is configured to add 1(one) day of expiration delay to all memberships. To change the configuration of this feature, go to the [[NATS4 Configuration Admin]] and select "Billers" from the Current Section drop-down list at the top of the page. You should then see two | + | By default, [[NATS]] is configured to add 1(one) day of expiration delay to all memberships. To change the configuration of this feature, go to the [[NATS4 Configuration Admin]] and select "Billers" from the Current Section drop-down list at the top of the page. You should then see two fields regarding expire pads: ''MEMBER_EXPIRE_PAD'' and ''MEMBER_EXPIRE_PAD_DAYS''. |
Revision as of 12:20, 4 June 2012
MEMBER_EXPIRE_PAD
MEMBER_EXPIRE_PAD, implemented in NATS 3.1, provides the ability to prevent member accounts from expiring until several days after their payment was due. This is useful as it allows for delays in processing transactions from the biller. This does not delay the actual payment due date, and it does not give the member extra access if the processor reports an explicit cancel or expire. This feature simply gives the member extra days in case we have not heard from the processor at all.
By default, NATS is configured to add 1(one) day of expiration delay to all memberships. To change the configuration of this feature, go to the NATS4 Configuration Admin and select "Billers" from the Current Section drop-down list at the top of the page. You should then see two fields regarding expire pads: MEMBER_EXPIRE_PAD and MEMBER_EXPIRE_PAD_DAYS.
MEMBER_EXPIRE_PAD_DAYS adds a flat number of days to delay membership expiration, regardless of membership length.
MEMBER_EXPIRE_PAD will delay expiration by 50%, with a minimum of one day and a maximum of seven days. For example, a ten-day membership will not expire until the fifteenth day, a three-day trial membership will not expire until the fifth day, a thirty day trial will not expire until the thirty-seventh day, etc. If the MEMBER_EXPIRE_PAD box is checked, NATS will ignore any number entered in the MEMBER_EXPIRE_PAD_DAYS box.
Changing this feature will affect all transactions going forward, but will not modify the current expire dates for existing members.
Custom Biller Padding
Other than having the same pad for every biller, you can create custom expire pads for specific billers. This allows you to delay member expiration by a specific number days for members who paid for their membership through this specific biller.
For example: You have your MEMBER_EXPIRE_PAD set to three days, but you notice that Epoch always needs four days to process your rebills. Therefore, you can set your NATS to give only Epoch a four day pad, and your remaining billers would still have the three day pad.
To configure member expiration for a specific biller, scroll down on your Biller Configurations page until you see the biller you wish to customize. They will have their own specific expire pad fields-- MEMBER_EXPIRE_PAD_(Biller's name), and MEMBER_EXPIRE_PAD_(Billers name)_DAYS.
